Billing, cancellation, and support.
Everything about managing your Lantern Labs subscription, in one place.
Cancel your subscription
Click "Manage billing" on your confirmation page to open the Stripe customer portal, then choose cancel. Cancellation takes effect at the end of your current billing period. Coverage continues through the end of the period you paid for.
Manage your subscription
The same "Manage billing" button opens the Stripe customer portal, where you can update your card, download invoices, and review your plan. Bookmark your confirmation page for quick access.
Refund policy
We do not offer refunds. Canceling ends future charges while preserving your coverage through the end of the paid period.
Contact support
Questions about billing, coverage, or your account: info@getlanternlabs.com. We reply within one business day.
Common questions
How do I cancel my subscription?
Open your purchase confirmation page and click "Manage billing". This opens the Stripe customer portal, where you can cancel in a few clicks. Cancellation takes effect at the end of your current billing period: you keep full coverage through the end of the period you have already paid for, and no further charges are made.
How do I manage my subscription?
Click "Manage billing" on your confirmation page. The Stripe customer portal lets you update your card, view and download invoices, and cancel. If you no longer have your confirmation page, write to info@getlanternlabs.com from the email you used at checkout and we will send you a fresh link.
What is your refund policy?
We do not offer refunds. Canceling ends all future charges while preserving your coverage through the end of the period you have paid for. You keep full access until that date.
When does my subscription renew?
Subscriptions renew automatically at the start of each billing period (monthly for the Accelerator Plan, annually for the Enterprise Plan) using the card on file. You can cancel at any time before renewal to avoid the next charge.
What happens if a payment fails?
Stripe retries the payment automatically over several days. Your coverage continues during the retry window. Update your card through "Manage billing" to resolve it immediately.
How do I contact support?
Email info@getlanternlabs.com. Include the email address you used at checkout and your purchase reference if you have it. We reply within one business day.